Last Updated: 15 November 2025

At Mooro Garden, we are committed to delivering your orders quickly, safely, and efficiently. Please review the details below regarding our shipping timelines, courier services, and order handling process.

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Shipping Timeline & Cost

Processing Time

Orders are processed within 24 hours after confirmation.
Orders placed after 5:00 PM will be processed the next business day.

Transit Time

3–4 business days

Total Delivery Time

4–5 business days

Shipping Fee

We offer FREE shipping on all orders within the United States.

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Courier Services

We ship using trusted carriers, including:

• DHL

• FedEx

• USPS

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Shipping Status

• Once your order ships, you will receive a shipping confirmation email with your tracking number.

• If you don’t receive the confirmation immediately, your order is still being delivered within the estimated timeframe shown at checkout.

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Order Changes

If you wish to make changes to your order, please contact us as soon as possible.
Please note: Custom or pre-order items cannot be changed or swapped.

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Parcels Damaged in Transit

If your package arrives damaged:

• You may reject the parcel from the courier and request a replacement.

• If the parcel was delivered in your absence and is damaged, contact our customer support team immediately.

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Item Not Received

If your tracking shows “Delivered” but you have not received your package:

1. Contact the shipping carrier to locate your parcel.

2. If the issue continues, contact us at Helpdesk@Moorogarden.com for further assistance.

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Company Details

Company Name: Mooro Garden
Phone / WhatsApp: +33 751054854
Email: Helpdesk@Moorogarden.com
Manager: Shayan@Moorogarden.com
Address: 42 Rue Germain Defresne, France
Business Hours: Mon–Fri / 10:00 AM – 8:00 PM
Response Time: Approx. 15–30 minutes