Return And Refund Policy

At Mooro Garden, your satisfaction is our priority. If you’re not completely happy with your purchase, you may request a return or exchange under the guidelines outlined below.

Return Eligibility

You may request a return if:

  • The item is unused, in its original condition, and returned in original packaging.

  • Proof of purchase (receipt or order number) is provided.

  • The return request is made within 30 days of delivery (or as required by local consumer laws).

Non-Returnable Items

For safety, hygiene, or policy reasons, the following items cannot be returned:

  • Open-box gardening equipment used near soil or water

  • Products damaged due to misuse or accidental damage

  • Clearance/Sale items (unless defective)

How to Start a Return

Email us at help@moorogarden.com with:

  • Your order number

  • A short explanation of the issue

  • Photos (if the item is damaged or incorrect)

After reviewing your request, we will email you return instructions and, if applicable, a prepaid return shipping label. Please pack items securely before sending.

Return Shipping Costs

  • Damaged, defective, or incorrect items: Mooro Garden covers return shipping.

  • Change-of-mind returns: Customer is responsible for return shipping unless otherwise approved.

Refunds

Once your return is inspected, we will notify you of approval or rejection.

  • Approved refunds are issued to your original payment method within 10 business days.

If you do not receive your refund:

  1. Check your bank or card account.

  2. Contact your payment provider.

  3. If still unresolved, email us at help@moorogarden.com.

Exchanges

Exchanges are offered only for defective or damaged items.

To request an exchange, email us at help@moorogarden.com, then send the item to:

Mooro Garden
11216 William McCool St
El Paso, Texas, 79934
United States

Gifts

  • If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the return value.

  • If not marked as a gift, the refund will be issued to the original purchaser.

Important Notes

  • Proof of purchase is required for all returns.

  • Items must be returned in their original condition and packaging.

  • This policy meets U.S. consumer protection standards; international customers may have additional rights.

Company Details

Company Name: Mooro Garden
Phone: +1 915-289-5543
Quick Response: +713-399-8985
Email: help@moorogarden.com
Address: 13519 Lakes of Katy Ln, Katy, TX 77493
Business Hours: Mon–Fri / 10:00 AM – 8:00 PM (EST)
Response Time: Approx. 15–30 minutes

Shopping Cart
Scroll to Top